LibShip FAQ's

What happens if my shipment does not weigh 21lbs or 40lbs?

LibDib’s rates allow for some flexibility in the weight of your package. If LibDib deems your package to be an “atypical weight” we will bill you the exact cost of the shipping label which you can ask about by emailing LibShip@libdib.com

 

When do I decide if I should use LibShip Freight over regular LibShip?

LibDib recommends asking for a LibShip Freight shipping quote at around 15 cases shipping to the same location. If you have several orders going to one location, you can consolidate on a LibShip Freight shipment. For chains, clubs, and e-prem, freight may be required for lower case counts.

 

How much do I pay if I am shipping an individual bottle?

LibDib has very competitive rates for LibShip and so we will bill the Case of 6 price for anything up to a case of 6.

 

What do I do if FedEx denies a claim for breakage?

If FedEx denies a claim for breakage, LibDib recommends reviewing the FedEx Recommended Packaging Guide and making any necessary changes to packaging for future shipments. If FedEx denies X claims, LibDib will remove your products from being available until you prove that you have made changes to packaging to minimize breakage.

 

How do I know the cost of LibShip Freight?

LibDib will provide multiple freight quotes for different levels of service based on specifications that you provide. This is not a final cost as any special services required at the consignee’s end or any adjustments in weight due to incorrect specs will be billed to LibDib in a final invoice which will be billed on to you, the Maker. Please refer to our ToS agreement for LibShip charges.

 

I can’t login to get my shipping labels

If you are having trouble logging in to download your labels, please follow the password reset process. If your problem persists, please reach out to libdib@libdib.com. If you need to be added as a team member, see this help article.

 

Can I ship according to Buyer notes on an Invoice?

While we appreciate consideration for a Buyer’s delivery preferences, you must ship first in accordance with LibDib’s Terms of Service, e.g. if a Buyer notes that they prefer receiving from UPS, you as the Maker will still be required to ship on LibShip which uses FedEx.

 

Can I use the same shipping label on multiple packages?

No, you cannot use the same label on multiple packages. Click the “Add Another Shipment” button to add as many labels as needed for your shipment on order to generate a unique tracking # for each package shipping. Please make sure you attach each label to the case you assigned to it on the shipment page.