Using LibShip
How much does LibShip cost on FedEx Ground?
Click here to review LibShip pricing which is based on Makers’ membership tier on LibDib.
How much does LibShip cost on FedEx Freight?
Freight cost is primarily determined by a Maker’s Ship From location to the destination on your PO, the weight of the shipment and any special requirements needed for the transport. Click here to review LibShip pricing for Freight and to request a quote.
When do I decide if I should use LibShip Freight over regular LibShip?
LibDib recommends asking for a LibShip Freight shipping quote at around 15 cases of 6x750ml bottles. If you have several orders going to one location, you can consolidate on a LibShip Freight shipment. For chains, clubs, and e-prem, Freight may be required for lower case counts.
Fulfilling an Order
Can I ship according to Buyer notes on an Invoice?
While we appreciate consideration for a Buyer’s delivery preferences, you must ship first in accordance with LibDib’s Terms of Service, e.g. if a Buyer notes that they prefer receiving from UPS, you as the Maker will still be required to ship on LibShip which uses FedEx.
How long do I have to ship my order?
With LibDib, it’s the Maker’s responsibility to ship within 2 business days. There is a $25 fee for non-shipment. Please review our policy here.
What do I do if I ship the wrong products or more than was ordered?
Makers are responsible for shipping only what is ordered by LibDib. If a Maker ships the wrong items or more than is ordered, the Maker will be responsible for return shipping and/or collection of the extra products from the recipient. The LibShip team can assist with facilitating any returns or pick-ups. Makers will be responsible for all costs incurred as a result of shipping items not ordered. This includes, but is not limited to, return shipping if LibShip is utilized, warehouse inbound fees, warehouse storage fees and other processing fees. If Makers do not arrange collection/return in a reasonable timeframe, LibDib will request disposal of products.
What happens if an order is canceled due to late shipping but I ship it anyway?
Makers are responsible for shipping only what is ordered by LibDib. If a Maker ships after an order is canceled, the Maker will be responsible for return shipping and/or collection of the extra products from the recipient. The LibShip team can assist with facilitating any returns or pick-ups. Makers will be responsible for all costs incurred as a result of shipping items not ordered. This includes, but is not limited to, return shipping if LibShip is utilized, warehouse inbound fees, warehouse storage fees and other processing fees. If Makers do not arrange collection/return in a reasonable timeframe, LibDib will request disposal of products.
Can I use the same shipping label on multiple packages?
No, Makers cannot use the same label on multiple packages. Click the “Add Another Shipment” button to add as many labels as needed for your shipment on order to generate a unique tracking # for each package shipping. For help with these steps, review our step-by-step guide at Step 2 here.
I received pushback from FedEx when I went to drop off a package, even though I have the FedEx Alcohol Shipping Agreement. What should I do?
Sometimes a FedEx employee manning an office may not be aware that FedEx offers compliant alcohol shipping for permitted companies. Try this….it has worked for LibDib personally as well as other Makers:
- Ask for the manager and explain that you are permitted by FedEx. Show the copy of the Alcohol Shipping Agreement.
- Offer the manager to speak to your FedEx rep and show the alcohol markings on your LibShip labels.
These two tactics have often resolved the issue. Additionally, some Makers have opted to schedule pickups instead of dealing with the drop-off which as the drivers are more knowledgeable about the process.
How do I arrange shipping if I am not the fulfiller (I use ASE/MHW/Park Street/another warehouse)?
If you are shipping via LibShip, download your shipping labels and other documents and forward them to your fulfiller. If you are shipping via LibShip Freight, follow the steps here. You may need to get specs from your fulfiller and once Freight is booked and you receive documents from the LibShip team, you will need to coordinate with your fulfiller to ensure that the shipment is ready to ship on the pick-up date.
How do I track an order?
You can track your shipment by copying the tracking number from your Orders tab and pasting it into FedEx.com’s tracking feature.
Do I need to attach a Warehouse In-Tag/Buyer Invoice to every box?
Any shipments going via FedEx Ground should have a warehouse in-tag on each box. A buyer invoice is only needed inside one box. For NY and FL, there is no warehouse in-tag if a Maker’s shipment is not stopping at a warehouse. For Freight, Makers only need to attach 1 warehouse in-tag to the outside of the wrapped pallet and a buyer invoice on any case inside the wrapped pallet.
Paying for LibShip
When do I pay for LibShip?
LibDib bills one month in arrears for all prior month shipping charges. Per the terms of service, if LibShip bills are not paid promptly, LibDib reserves the right to deduct the amount owed from payments to Makers. Bill backs for LibShip do not apply in LibDib@RNDC markets; shipping is included in this service.
How do I dispute a LibShip Charge?
Please review the pricing support pages for LibShip here for Ground/Express shipping and here for Freight. Please also read our ToS to ensure that the issue cannot be cleared up via these resources. If you have confirmed that there is an error in your charges, please email libshiprequests@libdib.com.
How much do I pay for LibDib@RNDC shipping?
The cost of shipping for LibDib@RNDC is built into the RNDC sell price. A LibDib team member will reach out with instructions for shipping a LibDib@RNDC order. See here for more information on LibDib@RNDC.
Permits and Licensing
Does my license information need to match the fulfiller’s information for shipping?
No. For shipping, it only matters that the warehouse has a FedEx Alcohol Shipper’s Permit.
How do I become LibShip Certified?
Click here to ensure you know everything there is to know about LibShip.
Do I need my own FedEx Alcohol Shipper’s Permit if I’m shipping from a warehouse/fulfillment center?
No. If your fulfiller has a FedEx Alcohol Shipper’s Permit, then you do not need your own. Only the shipper needs to have the permit.
Why is the shipping flow asking me for my fulfillment center’s FedEx Account Number?
FedEx requires LibDib to record the account number of the fulfiller in order to verify the alcohol shipper’s permit associated with the shipper. All billing for LibShip is sent to Makers by LibDib after the end of each month.
Breakage or Loss
What happens if my shipment breaks in transit or is lost?
The LibShip team will submit a claim with FedEx for the lost/damaged product. However, you are required to re-ship while we await a decision on the claim from FedEx. LibDib does not deem a shipment received until it is confirmed “Delivered” by FedEx with a signed POD.
How do I get paid for FedEx claims?
Once a claim is approved, FedEx mails a check for the amount paid to LibDib. Once LibDib receives the payment from FedEx, LibDib adds a credit in this amount to your shipping balance (not your Purchase Order).
What do I do if FedEx denies a claim for breakage?
If FedEx denies a claim for breakage, LibDib recommends reviewing the FedEx Recommended Packaging Guide and making any necessary changes to packaging for future shipments. If FedEx denies X claims, LibDib will remove your products from being available until you prove that you have made changes to packaging to minimize breakage.
How is breakage/loss handled for LibDib@RNDC?
If breakage or loss occurs on a shipment for LibDib@RNDC, RNDC will remove the damaged/missing product(s) from the order and a claim will be opened with FedEx for the incident. If FedEx approves the claim, the same steps for LibDib orders will be followed to reimburse Makers. Please note that for LibDib@RNDC shipments LibDib does not add a Declared Value. This means that shipments will have a maximum return of $100 + shipping if the claim is approved.
Packaging
Does LibDib have a partner or recommendation for Wine/Spirit Shippers?
LibDib is partnered with Gorilla Shippers. Makers can take advantage of exclusive pricing on shippers for single bottles, 3 packs, 6 packs, 12 packs, can shippers and more. To get more information on this, see our pricing grid here.
Account Issues
I can’t login to get my shipping labels
If you are having trouble logging in to download your labels, please follow the password reset process. If your problem persists, please reach out to libdib@libdib.com. If you need to be added as a team member, see this help article.