Step 1:
If your order is 15+ cases, we recommend comparing shipping costs on LibShip Freight with LibShip Ground. It may be more cost effective to ship LibShip Freight. To receive a quote for LibShip Freight please email the following information to libship@libdib.com with the following information:
- Order #
- Number of pallets
- Height of each pallet
- Total weight of shipment
- Total number of cases
- Pick-up business & address
- Pick-up date
- Pick-up window (must be minimum 1.5 hours)
- Special requirements (such as Liftgate)
- Contact name & phone number
LibShip Freight and payment responsibilities for pallets can vary by state. Here’s a quick breakdown and how it works in each market.
In most LibDib markets: Makers can use freight through LibShip Freight to deliver pallets to LibDib’s warehouse. Makers pay for shipping from their warehouse to ours and LibDib pays for the final delivery to the Buyer.
In Florida and New York: Controlled LibShip Freight is mandatory to ship to the Buyer. There is no flat rate. LibDib will secure a price quote once an order is placed. Makers will be billed for the freight from LibDib.
In LibDib@RNDC markets: Shipping costs are built into your sale price to LibDib@RNDC.
Step 2:
Once you have reviewed your quotes, selected your level of service for shipping and received your shipping documents from the LibShip team, you will need to have these documents ready to show the FedEx driver when they arrive for the pick-up.
If you’re using a 3rd party warehouse to fulfill your orders (such as Park St, MHW, Western Wine) you will need to provide the shipping documents to that 3rd party warehouse. If they require a special reference for the pick-up, you, the Maker, will be required to assist them with this. The LibShip team can provide FedEx’s local dispatch terminal contact number to you to communicate this information for the pick-up.
Step 3:
Once the order has been picked up, tracking will automatically update on LibDib.