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      How do I use LibDib while working with Importers and Co-Packers?

      Working with Importers and Co-Packers: Maker Responsibilities

      LibDib works with many Makers through Importers and Co-Packers. Our Just-in-Time inventory model is designed to streamline shipping with these partners. However, Makers still have a few key responsibilities for each order.

      Maker Responsibilities on Every Order

      When an order is sent to you via email, you must:

      1. Log in to your LibDib account.

      2. Download the LibShip label.

      3. Send the label to your warehouse contact (Importer or Co-Packer).

      4. Release the product to LibDib for sale using your warehouse’s standard process.

      ⚠️ Note: Each company’s release procedure is slightly different. Be sure you know your warehouse partner’s process ahead of time.

      Why These Extra Steps Are Important

      • Label access: Only Makers can log in to download LibShip labels.

      • Inventory control: Authorizing release ensures your product only ships when you approve it. This is standard practice for warehouse operations and protects your inventory.

      • Visibility: Staying directly involved with orders helps you track sales and shipments—a critical part of building long-term distribution success.

      LibDib has built in automations to make this process as seamless as possible, while still keeping you in control.

      Maker Tip

      Before you go live, inform your Importer or Co-Packer that LibDib is your distributor in that market. Some partners need up to 10 business days to enter a new distributor into their systems—even if they already work with that distributor.

      If this step is skipped, your first order may be delayed or even canceled, which can frustrate Buyers.

      Best Practices for Timely Shipments

      • Act immediately: As soon as you receive an order, download the label and send it to your warehouse.

      • Release product quickly: Use your warehouse’s release process the same day.

      • Email the label promptly: The faster your warehouse has the label, the sooner they can process the shipment.

      • Respond to late-shipment emails: If LibDib notifies you that a shipment is late, that means your warehouse has not shipped and we cannot track the package.

        • Contact your warehouse immediately.

        • Confirm the ship date.

        • Communicate the update back to LibDib so we can inform the Buyer.

        • Remember: Late or unshipped orders may result in fees. Over-communicating is the best way to avoid them.

      Why This Matters

      Every step you take helps ensure a smooth Buyer experience. Happy Buyers reorder. Consistent, timely communication and shipping increases your chances of repeat business.

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