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  2. LibDib for Buyers

Buyer FAQ's

What markets is LibDib available in?

Licensed Buyers (Restaurants, Bars, Retailers) can purchase products from LibDib in CA, CO, FL, IL, NY, and WI at this time. To sign up click here.

What information do I have to provide to sign up?

Buyers can sign up on libdib.com with some basic information. Business name, phone number, email address, business address, and a valid alcohol license.

I don’t have an email address. How can I sign up and purchase? 

Contact our team at 844-542-3421 or email access@libdib.com and we’ll take good care of you.

What types of products are on LibDib? 

LibDib offers a variety of innovative, emerging and small batch brands that would traditionally not have access to any market. New products are added daily that can’t be found anywhere else.

Is it possible to send me a PDF of LibDib's whole portfolio?

We don’t offer our whole portfolio but LibDib’s Buyer Team can curate a custom list for you in PDF format.

Does LibDib have order minimums?

No, LibDib does not have any order minimums.

Are there quantity discounts available?

Yes, Makers have the option to add quantity discounts. Buyers can click the blue arrows on a product card to see discounted rates. If you are looking for additional discounts that are not listed on LibDib, contact makers@libdib.com.

Is it possible to obtain samples?

  • In CO (and other markets): Connect with the Maker directly for this! You can message the Maker from your LibDib account.

  • In CA: Reach out to our Buyer Team or you can message the Maker from your LibDib account.

How do I purchase products?

Simply sign into your LibDib account, email orders@libdib.com or contact our team at 844-542-3421 

Does LibDib have sales reps? 

LibDib doesn’t have sales reps that come into the store and promote products. However, our Customer Support is standing by to ensure that orders are received seamlessly and all your questions are answered. Additionally, our Customer Engagement Team is happy to provide suggestions as well. 

Can a Maker send a rep into my business?

Yes, of course. If a Maker has a sales rep (team) they can set up a time to meet and send in an order request on your behalf. 

Is LibDib a broker?

No, LibDib is a licensed beverage alcohol wholesaler.

Where can I find top sellers and/or trending products?

Buyers can browse and shop our curated shopping categories that can be found on Shop page.

How do I find more information about products?

Buyers can click on any product and will be directed to the product details page where they can find additional information.

How can I track my order?

Buyers can track orders from their LibDib account on the Deliveries tab. Click here for more information.

I can't remember what product(s) I previously purchased and I would like to reorder, can you help?

Absolutely, login to your LibDib account, click on the Deliveries tab and you will find your order history. From there you can easily add to your cart and reorder.

Does LibDib integrate with any ERP systems?

No, Buyers have access to their orders and deliveries when logged into their LibDib account on the Deliveries tab.

Does LibDib have an API that will allow me to list your products on my site?

Currently, we do not offer this to our Buyers.

How do I pay an invoice?

Payment terms for Buyers is 30 days from date of delivery for most states (10 days in Florida). Buyers will receive an invoice with their shipment along with an emailed invoice that has a link to pay through QuickBooks Online. Buyers are responsible for paying LibDib directly. Click here to view our payment options.

I haven't received an invoice, how do I get a copy?

Reach out to the Billing Department at billing@libdib.com or call us at 844-542-3421. 

Need help with your password?

If you're having trouble signing into your account or if you've forgotten your password, click here. Enter your email and a new password will be sent to you.

 

For any further questions, reach out to LibDib's Buyer Team at buyers@libdib.com.