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Where's My Payment from LibDib?

Most delayed Maker payments come down to one of two things: the order isn't yet 60 days past shipment, or there's an unpaid LibDib fee on your account. Any outstanding fee, whether membership or LibShip, can hold up your payment until it's cleared. The quickest way to get paid is to confirm both items below.

Before You Reach Out, Check These Five Things

  1. Has it been 60 days from shipment? LibDib pays Makers 60 days after the order ships. If your order shipped fewer than 60 days ago, your payment isn't late yet.
  2. Have you sent us an invoice? Invoices are required for payment. Send yours to invoices@libdib.com. If you don't have an invoicing process, we strongly suggest setting one up right away. It keeps your payments on time and keeps your records ready for state and TTB audits, which can happen annually.
  3. Are you current with your membership fees? Membership fees are billed through Stripe. Log in to your Stripe account to confirm there are no missed or failed payments.
  4. Are you current with your LibShip fees? LibShip fees are sent to you by invoice via email. An unpaid LibShip invoice can hold up our payment to you.

  5. Are you set up on Bill.com (it's free!)? LibDib sends Maker payments through Bill.com. If your Bill.com account isn't set up and connected, we can't send your payment. Click here to connect with bill.com. 

The Fastest Way to Get Paid: Clear Any Open Invoices

We recommend two quick steps:
  • Search your email for invoices from LibDib and pay any that are open. This is the fastest way to release a held payment.
  • Check your Stripe account to make sure you aren't missing any membership payments.

Please don't request a LibShip fee summary to resolve a held payment. Pulling and reviewing a full history takes our team time, which will further delay payments. Searching your inbox for LibDib invoices is much faster. All your sales information is in the LibDib platform (under the Selling Tab via Depletions or in the Orders tab.

Still Missing a Payment?

If it's been more than 60 days since shipment and you're current on all LibDib payments, email billing@libdib.com.

Use this subject line:

Review Payment to (Maker Name), Invoice #

In your email, include:

  • Invoice number
  • Invoice date
  • Amount owed
Our billing team will review and follow up with you a soon as they can.