What kind of support can I expect from the LibDib team?
One of the advantages of LibDib is that much of your distribution journey can be managed on your own schedule. Over the years, we've built an extensive Help Center filled with articles, videos, and step-by-step guides that answer most questions—and we're constantly adding new resources.
Need a quick answer? Start with our Libby AI Chat Assistant (see below). Libby can instantly answer many of your questions, guide you through common tasks, and direct you to the right Help Center articles. It's the fastest way to get assistance and is available whenever you need it.
Your level of support depends on your membership:
LibDib Access
Access Members receive:
- Full access to the LibDib distribution platform
- Support from Libby AI Chat Assistant
- Email support from our Maker Success team
- Complete access to the Help Center and educational resources
- Self-service tools to manage your products, pricing, orders, and account
Questions that require assistance from our team can be emailed to makers@libdib.com. We typically respond within two business days.
LibDib Silver & Gold
Silver and Gold Members receive everything included with Access, plus personalized support from a dedicated Portfolio Manager who can be reached by email, phone, or text.
Your Portfolio Manager is your primary resource for:
- Navigating the LibDib platform
- Distribution strategy and best practices
- Product launches and offering approvals
- Sales and growth recommendations
- Ongoing account support
We're excited to have you as part of the LibDib community.