While payment discrepancies are uncommon, we understand they can happen. If you believe there was an error in your payment from LibDib, our billing team is here to help.
Step 1:
Review Common Deduction Factors. Before submitting your dispute, please consider these common causes of payment differences:
- Markup vs. Margin
LibDib uses a markup model, which is different from margin. If needed, refer to the LibDib Pricing Guide to double-check the calculations. The Pricing Calculator is also a good tool to review - Maker Terms
Our terms to pay makers is 60 days from the shipment date - Tier Level
Mark-up varies based on paid tiers. Gold is 14%, Silver 15%, Plus is 16% and Free is 20%. Did you recently change tiers? If so, the Maker price will be affected.
- LibShip Billbacks
If LibShip billbacks have not been paid timely, they may be deducted from your payout. These billback fees can include:- Extra weight charges (for shipments over 42 lbs)
- Insurance or other optional services (unless opted out)
- Fees waived for Gold Makers may still apply to non-Gold Makers
*More info on LibShip pricing can be found here
Step 2:
Please send an email to Billing@LibDib.com with the following information:
- Put “Billing Discrepancy” in the subject line
- Invoice(s) Number(s)
- Payment Amount Received from LibDib
- Amount You Expected to Receive
- Disputed Amount
- Reason You Believe There Was a Mistake
The more detail you can provide, the faster we can investigate and resolve the issue.
Our Goal
We want to ensure every payment is accurate and transparent. Your feedback helps us keep things running smoothly, so don’t hesitate to reach out with questions.
Need more help? Contact us at billing@libdib.com.